Are you passionate about laundry services and operations management? ANYWASH (Nigeria) Limited, a leading laundry and dry-cleaning company, is seeking a Laundry Operations Officer to join their dynamic team. This role offers an exciting opportunity for individuals who are detail-oriented, customer-focused, and experienced in handling laundry operations in a fast-paced environment. This article provides a detailed overview of the position, including responsibilities, qualifications, and application details, along with a helpful FAQ section.
About Company: ANYWASH (Nigeria) Limited
ANYWASH (Nigeria) Limited is a prominent provider of laundry, dry-cleaning, and textile care services. Renowned for its commitment to high-quality service, ANYWASH combines cutting-edge technology and exceptional customer service to meet the laundry needs of its clients. With a growing clientele, the company is expanding its operations and is looking for qualified individuals to contribute to its success.
Job Title: Laundry Operations Officer
Location: Lagos, Nigeria
Employment Type: Full-time
Job Description
The Laundry Operations Officer will oversee daily laundry operations, ensuring high standards of quality and efficiency in all processes. This role includes managing staff, monitoring the workflow, handling customer requests, and implementing best practices to improve service delivery. This position requires a proactive, organized individual who can ensure that the laundry department meets the company’s standards and operates smoothly.
Key Responsibilities:
- Operational Oversight: Manage daily laundry operations, including washing, drying, ironing, folding, and quality checks.
- Quality Assurance: Ensure all laundry items meet company quality standards before returning them to clients.
- Customer Service: Address customer inquiries, complaints, and special requests, maintaining a high level of satisfaction.
- Inventory Management: Monitor and maintain inventory levels of detergents, chemicals, and other supplies.
- Staff Supervision: Train, supervise, and evaluate laundry staff to ensure adherence to procedures and safety protocols.
- Process Improvement: Identify areas for operational improvements and recommend efficiency-enhancing strategies.
- Reporting: Prepare daily and weekly reports on laundry operations and performance metrics.
Required Qualifications
- Educational Background: Minimum of an OND in any relevant field; a degree in Hospitality, Operations Management, or a related discipline is a plus.
- Experience: 2+ years in laundry operations or a similar role, preferably in a professional laundry or hospitality environment.
- Technical Skills: Familiarity with laundry equipment and knowledge of washing chemicals and textiles.
- Soft Skills: Strong organizational, communication, and problem-solving skills; ability to work under pressure and manage a team.
- Customer-Oriented: A keen eye for detail and commitment to delivering high-quality service to clients.
Desired Skills
- Proficiency in using laundry equipment (e.g., washers, dryers, and ironing machines)
- Basic computer skills for report generation and inventory tracking
- Knowledge of health and safety regulations related to laundry operations
Salary and Benefits
ANYWASH offers a competitive salary package, along with benefits such as health insurance, performance bonuses, and opportunities for professional development. The company promotes a collaborative work environment where employees are encouraged to grow and contribute to the company’s success.
How to Apply
Interested candidates should send their CV and cover letter to the HR department via recruitment@anywash.ng with the subject line: “Application for Laundry Operations Officer Position.” Applications must be submitted by [Date: Specific Deadline].
Frequently Asked Questions (FAQs)
What experience is required to apply for this position?
Applicants should have a minimum of 2 years of experience in laundry operations or a similar role. Experience in the hospitality industry, particularly in laundry services, is a plus.
Are there specific skills or qualifications that will give candidates an advantage?
Yes. Candidates with knowledge of laundry equipment, experience with inventory management, and strong customer service skills will have an advantage.
What kind of working environment can I expect at ANYWASH?
ANYWASH provides a supportive work environment that values collaboration and quality service. The company encourages employee growth and fosters a culture of respect and continuous improvement.
Is there an opportunity for career advancement in this role?
Yes, ANYWASH is committed to employee development. Hard-working and committed employees may be eligible for promotions, additional training, and other career advancement opportunities.
What is the application deadline for this position?
The application deadline will be specified in the job listing or can be confirmed by contacting the HR department. Applicants are encouraged to apply early to increase their chances of consideration.
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For more information about the company and its services, visit the official ANYWASH website
