Customer Care Representative at a Premium Brand Online Food Company

We are a premium brand Online Food Company, situated at Lekki Phase 1, Lagos, Nigeria. We are open 1:00 PM to 6:00 AM daily.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

  • Take orders and provide outstanding Customer Service through positive and professional interaction with prospects and Customers via phone calls, WhatsApp, Facebook, Instagram, or via our website
  • Accurately process transactions via Point-of-Sale systems
  • Accurately and promptly pass orders to the kitchen for processing
  • Make sure every item ordered is complete before handing to dispatchers
  • Communicatewith Customers from the point of taking their orders till delivery
  • Always attendto customers’ needs and complaints in regards to their orders in polite manners.
  • Actively listen to callers, confirming or clarifying information and diffusing angry customers as needed
  • Buildlong lasting relationships with customers and other team members based on professionalism, trust and reliability
  • Makesales or recommendation of other items or new items on our Menu that customers might be not be aware of to increase sales
  • Demonstrate a positive, friendly attitude and exceptional customer service skills
  • Havethe ability to work at Night and weekends
  • Be ready to assist other members of staff in their duties when the need arises
  • Adhere to all company policies and procedures

Requirements

  • Candidates should possess an HND, OND, BA , B.Sc qualification with at least 2 years work experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.