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    Home»Jobs Near Me»Willco Property Management Recruiting Call Center Agent
    Willco Property Management Recruiting Call Center Agent
    Jobs Near Me

    Willco Property Management Recruiting Call Center Agent

    By Jobs In Nigeria NowSeptember 2, 2023No Comments2 Mins Read
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    Willco Property Management is a leading property servicing company, providing service excellence in integrated facilities management, property management and maintenance solutions via our corporate divisions; WPM & WMS.

    We are recruiting to fill the position below:

     

     

    Job Title: Call Center Agent
    Location:
     Lagos
    Job Field: Customer Care

    Job Description

    • We are looking for experienced Call Center Agents who will be responsible for providing efficient customer experience through exceptional service methods.

    The Call Center Agent would be responsible for the following:

    • Manage large amounts of inbound and outbound calls in a timely manner
    • Document all call information according to the company’s standard operating procedures
    • Recognize, document, and alert the management team of trends in customer calls
    • Build sustainable relationships and engage customers by taking the extra mile
    • Follow up customer calls where required.
    • Follow communication “scripts” in handling different topics
    • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
    • Manage and update customer database with the status of each customer
    • Route calls to appropriate resource
    • And other duties as assigned.

    Requirements
    The ideal candidate should possess the following:

    • Proficiency in relevant computer applications
    • 1-3 years of experience in a call center environment
    • Superior listening, verbal, and written communication skills
    • Customer focus and adaptability to different personality types
    • Ability to handle stressful situation appropriately
    • Ability to multi-task, set priorities and manage time effectively
    • Knowledge of customer service practices and principles
    • Previous experience in a customer support role
    • Excellent data entry and typing skills

     

    How to Apply
    Interested and qualified candidates should send their CV to: careers@willcoonline.com using the “Job Title” as the subject of the email

     

    Application Deadline  9th July, 2020.

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