Workforce Group – Our client, a leading Commercial Bank is seeking to employ qualified candidates to fill the vacant position below:
Job Title: Customer Service Executive
Location: Lagos
Job Descriptions
- Have you had experience in handling customers’ complaints and providing assistance to customers through account opening and maintenance as well as information on the banks products and services?
- Do you ensure timely and exceptional service delivery to customers in order to delight them?
- If this describes you, a leading commercial bank will be happy to discuss with you.
Job Responsibilities
- The role reports to the Head of Customer Service and responsibilities are as follows but not limited to;
- Escalate all customer care issues to the Head of Customer Service / Service Manager and follow through on corrective measures.
- Sell the Banks products and services to existing customers and intending prospects.
- Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
- Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
- Open all account types in the bank for various customers and ensure all accounts have complete documentation.
- Treat customers request and instructions on their various accounts and ensure they are satisfied with the services provided.
- Arrange all documents and account opening packages appropriately.
- Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
Job Requirements
- B.Sc. / HND qualification in any discipline.
- Minimum of second class upper/lower credit.
- Experience in Banking operations for at least 1 – 2 years
- Not more than 27 years of age
Application Closing Date
31st January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Operations Assistant (Underwriter)
Location: Lagos
Duration: 3 – 4 months
Job Purpose
- The Trading / Operations specialist is a key member of the operations team supporting trade processes, data management, client reporting and portfolio management functions. Members of this team will work closely with and communicate to and from the Sales, Finance, Investment Management and Securities Trading teams.
- The key requisites are strong computer skills, highly numerate, attention to detail, positive professional attitude, and ability to work in a team environment and to tight deadlines.
Primary Responsibilities
- To comply with policies and procedures of the company’s Operations Manual, which include but not limited to the rules and regulations of the Securities and Exchange Commission (SEC), the Nigerian Stock Exchange (NSE) and the Investment and Securities Act (ISA) and to follow and implement all SEC, NSE and ISA changes as they occur.
- The provision of high value service to internal and external clients in an environment that promotes the company’s excellence.
- To contribute to productivity, efficiency and effectiveness improvements to drive exceptional client service and risk mitigation
Experience, Education, Required Skills and Job Specific Requirements
- Bachelor’s Degree from an accredited college or university
- 3 – 4 years previous experience preferred but not required
- Knowledge of equities, bonds, treasury bills, and the intricacies of pricing, corporate actions and settlement activities specific to each
- A friendly professional demeanour and ability to excel in a team oriented environment
- Strong proficiency with Microsoft Office suite especially Excel
- He should be able to endure immense work pressure and be very dependable.
- Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
- Excellent communication and organisational skills
- Ability to manage time effectively, set priorities and meet deadlines
- Ability to learn and adapt to change
- Account Creation (CSCS, Zanibal)
- Sending of Welcome mail and E-statement to clients
- Certificate Management
- Registrars and CSCS runs
- Corporate action capture and processing
- Reconciliations
- Creation and cancellation of units
- Managing internal unit holder registers
- Liaising with banks, trustees, registrars, etc.
- Complete subscription and redemption documentation and procedures
- Receipt of subscription monies and payment of redemption proceeds
- Perform other duties as required
Salary
Quite Attractive + other incentives
Application Closing Date
18th January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Secretary
Location: Lagos
Company: Foremost Commercial Bank
Job Responsibilities and Duties
- Prepare and manage correspondence, reports and documents.
- Organize and coordinate meetings, conferences, travel arrangements.
- Take, type and distribute minutes of meetings.
- Implement and maintain office systems.
- Maintain schedules and calendars.
- Arrange and confirm appointments.
- Organize internal and external events.
- Handle incoming mail and other material.
- Maintain company’s databases.
- Communicate verbally and in writing to answer inquiries and provide information.
- Liaison with internal and external contacts.
- Coordinate the flow of information both internally and externally.
Requirements
- HND in a relevant course of study
- Must have done their NYSC.
- 1-3 years’ experience in Secretarial / PA / Administrative functions.
- Very conversant with MS Office packages.
- Must be smart and very resourceful.
- Must have good interpersonal skills.
- Strong ability to handle work pressure
- Age Limit is 30 years old.
- Candidates must have experience in secretarial or administrative functions from a reputable organization and must be able to work under pressure.
Application Closing Date
17th January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Data Analyst
Location: Lagos
Summary
- We are currently recruiting Data Analyst who will be responsible for preparing raw data for computer entry by compiling and sorting information; establishing entry priorities.
Requirements
- OND / HND / BSc in Mathematics/Statistics or related fields
- Proficient in MS-Excel and MS-Word
- Accurate keyboard skills and proven ability
- to enter data at the required speed
- Sound knowledge of correct spelling, grammar and punctuation
Key Competencies:
- Planning and organizing
- Information collection and management
- Problem solving
- Attention to detail
- Decision making skills
- Communication skills
- Confidentiality
- Ability to work under pressure
- Shortlisted candidates will be invited for an MS-Excel assessment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Service Representative
Location: Lagos
Company: Foremost Commercial Bank
Job Summary
- The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the experience Centers. Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.
Job Responsibilities and Duties
- Escalate all customer care issues to the Head of Customer Service / Service Manager and follow through on corrective measures.
- Sell the Banks products and services to existing customers and intending prospects.
- Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
- Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
- Open all account types in the bank for various customers and ensure all accounts have complete documentation.
- Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
- Attend to customers’ complaints, request, instructions, enquires etc.
- Arrange all documents and account opening packages appropriately.
- Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
- Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.
- Initiate the set-up of standing order.
- Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
- Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
- Initiate and set up Alert, Online and Mobile Banking (FVTM & CFTM) services.
- Initiate linking / hot listing and blocking / unblocking of debit cards.
- Issue ID cards / thumb prints and ensures proper modification of customer account information on request.
- Send out / respond to external account reference enquiries, confirm status of internal account reference.
- Ensure timely rendering of reports and issuance of ad hoc statements of account to customers.
Job Requirements
- First Degree in any discipline
- BSc / HND with minimum of second class lower grade
- Experience in Banking operations for at least 1 – 2 years will be an added advantage
- Not more than 28 years of age
Application Closing Date
16th January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Experienced Driver
Location: Lagos
Job Description
- We are currently recruiting punctual individuals with good time management skills and also have a good ownership attributes traits for the role of an Experienced Driver.
Requirements
- A Minimum qualification of O ‘Level.
- Must be resident on the Island in Lagos.
- Solid years of experience as a driver (especially for corporate organisations)
- Good knowledge of routes or road network in Lagos State.
- Must have a Valid Driver’s License.
- Must have a LASDRI Card for driving in Lagos State.
- Training from recognised training schools for drivers would be an added advantage.
- Good Communication Skills.
- Very organised and decent.
- High level of integrity.
Application Closing Date
16th January, 2020.
How to Apply
Interested and qualified candidates should send their updated CV to: recruitment@workforcegroup.comThe Subject of the mail should be “Driver”.
Or
Click here to apply online
Job Title: Transaction Officer
Location: Lagos
Company: Foremost Commercial Bank
Job Responsibilities
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
- Handling currency, transactions, and confidential information in a responsible manner.
- Using software to track bank information and generate reports.
- Following all bank financial and security regulations and procedures.
Requirements
- HND in any field
- Cash handling experience and on-the-job training may be required.
- Exceptional time management, communication, and customer service skills.
- High level of accountability, efficiency, and accuracy.
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- High level of accountability, efficiency, and accuracy.
Application Closing Date
15th January, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online