Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.
We are recruiting to fill the position below:
Job Title: Customer Service Officer (Hausa Speaking)
Location: Lagos
Job Summary
- Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- By helping customers understand the product and answering questions about their reservations.
Responsibilities
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
Requirements
- Degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Comfortable using computers.
- Experience working with customer support.
- Track record of over-achieving quota
Salary
- Very attractive.
How to Apply
Interested and qualified candidates should send their tailored CV to: recruitment@alfred-victoria.com using the Job Title as the subject of the email.
Note: Any application received after this time will be automatically rejected.
Application Deadline 3pm, 23rd March, 2021.