Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: MS Exchange Specialist
Ref #: 241601
Location: Lagos
Job Description
- Do you have a passion for training and mentoring? Do you have a deep knowledge of Microsoft Exchange and its interaction with Active Directory? Do you have a strong Microsoft Office 365 experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- Due to expansion, we are hiring MS Exchange Specialists to join our several Office 365 subject matter experts (SME) team and help upskill our support colleagues to solve complex support requests. As a SME, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development.
- Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.
Duties and Responsibilities
- Plan, create content, deliver training in our learning management system and in person for our teams
- Collaborate with training and development for feedback, impact, versioning, update and report of the courses
- Be accountable for the quality department needs
- Meet with software support engineers once per week, review what works well and what needs improvement
- Work with operations manager for project needs and new implementations following include (training, processes, selection)
- Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
- Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
- Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development.
- Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects. Seeks supplemental training to improve performance and develop specialization. develop the training roadmap to Be provided to the department trainers for delivery.
- Assist with new hire interviews to evaluate candidate’s level of expertise, profiles, skillset and capabilities desired for the required team/business unit. create and apply the technical tests in order to Provide and facilitate a proper hiring decision.
Job Requirements
What we’re looking for:
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Skills and Competences:
- Office 365 knowledge – Deep knowledge and proficiency of Microsoft Exchange and its interaction with Active Directory and a desire to share that knowledge with others
- Extensive knowledge of Office – specifically as it relates to Skype for Business, mobile suites, and One Drive
- Strong relationship management – A collaborative nature and act as a technical advisor in strategic committees
- Clear communicator – Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
- Effective business management – An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve
Benefits
In return, we offer you:
- An excellent remuneration package
- Prestigious offices all around the world
- Friendly working atmosphere
- Continuous professional development and certification programs
- A commitment to offer you career development opportunities to meet your full potential
Application Closing Date
24th August, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Digital Learning Content Developer
Ref #: 241619
Location: Lagos, Nigeria
Client: Business Enablement
Department: Human Resources
Description
- Are you an innovative Learning and Development professional looking for a rapidly growing company to take your career to the next level?
- Do you want flexibility and autonomy to create extraordinary training material?
- Do you like working with different global teams?
- Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
- We are hiring a Digital Learning Content Developer to create engaging large-scale programs.
Duties and Responsibilities
- Work with Program Managers/Instructional Designers and SMEs to synthesize content and produce digital and live learning experiences that support course objectives.
- Develop learning assets including video animations, interactive interfaces, simulations, screencasts, infographics, interactive job aides and other digital or non-digital learning resources.
- Work with the content development team in a highly productive agile development environment. Remove roadblocks that prevent rapid development.
- Work with Delivery team instructors to pilot new content and ensure it is ready for large scale implementation.
Qualifications and Competences
- Bachelor’s Degree or a minimum 2 years of digital learning development experience or technical writing.
- Experience with learning ecosystem technologies such as e-learning authoring tools (Adobe Captivate, Articulate Storyline, Elucidat, etc.), screencasts (Screenflow or Camtasia), video editing, and AR/VR software.
- Knowledge of different elearning formats and ability to recommend the best approach based each situation (.MP4, SCORM or xAPI)
- Background in adult learning and modern instructional design; additional familiarity with design thinking, UX, and/or video production preferred.
- Experience working on a global team and large-scale learning programs.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Windows Subject Matter Expert
Location: Nigeria
Job Description
Do you have a passion for training and mentoring? Do you have a strong Windows experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring several Windows subject matter experts (SME) who will help upskill our IT support colleagues to solve support requests.
Duties and Responsibilities
Plan, create and deliver training in person for our teams and supporting content for our learning management system
Collaborate with the training and development team to ensure success of any training completed and update where necessary
Identify, train, manage and develop client facing technical leads
Meet with engineers weekly, review what works well and what needs improvement
Work with operations manager for project needs, new implementations, and on team training, and new hire/selection
Work with our team towards Microsoft certifications, develop additional content creation for our engineers
Compile entry level, technology lead feedback on current processes
Support talent acquisition and operational leaders to select and interview new team members
Job Requirements
Graduate of Computer Science, Computer Engineering, Elect/Electronics or related fields
MCSE certification is preferred
Windows knowledge – A thorough knowledge and high-level of proficiency of Microsoft Windows Server Administration and a desire to share that knowledge with others
Superior Understanding of server installation and configuration, server roles, storage, Active Directory and Group Policy, file administration, print and web services, remote access, virtualization, application servers, troubleshooting, performance and reliability.
Strong relationship management – A collaborative nature and act as a technical advisor in strategic committees
Clear communicator – Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
Effective business management – An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solutions.
What we’re looking for:
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: WIZE Product Manager
Location: Nigeria
Detailed Description
- Are you a product manager with experience of HR technology? Do you want a new challenge for 2019? We are a people centric organization, and realized a need in the technology market for a comprehensive software suite including talent and customer management systems as a result of our own needs.
- Tek Experts have embarked on building a cutting edge software portfolio to help organizations take care of their IT support needs, and talent/employees in a more structured way.
- Our vision is a new innovative software team, headquartered in Vietnam, with colleagues in the UK, Bulgaria and the USA which has a culture of openness, sharing best practice and using state of the art technology.
- We are calling this exciting new division Wize, and it has all the benefits of a start-up tech team, with the benefit of being backed by an international Tech company.
- The Product Manager will develop a roadmap for the technology that will benefit both Tek Experts and have commercial opportunity.
- You should have demonstrable experience of successfully working on HR technology and have an understanding of key functionality requirements and market trends.
- This role calls for an ambitious and “hands on” Software professional with an understanding of the HR technology landscape, and the proven ability to take a long list of requirements from customers and work out which customizations are market led vs customer led.
- Core skills will include stakeholder management, market analysis, and a flair for motivating software teams and managing the expectations of internal stakeholders.
Duties and Responsibilities
- Product strategy and roadmap, be the bridge between business and tech and aligning the goals to create a successful Product plan.
- Understand the competition and the tech market relating to Talent Management and HR technology in general (Recruitment, Learning and Workforce Planning).
- In the initial phases look after legacy products whilst this is improved, and new products launched to market.
What We’re Looking For
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Competences:
- Indepth knowledge of HR software. ideally covering Talent Management, Learning and Development, Workforce Planning or Recruitment.
- Experience of full product lifeycle and understanding all parts of a product.
- Strong stakeholder engagement and influencing skills.
- Experience managing a small team as well as assisting development teams with product enhancement.
- Experienced with managing product iterations before release and comfortable working with complex products.
Why Tek Experts?
- We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments.
- We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
- If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.
Job Title: Country Manager
Location: Lagos
Job Descriptions
- Based in Lagos the Country Manager is the operational owner for service delivery in Nigeria and part of the Tek Experts leadership team reporting to our Chief Operating Officer.
- The site leader oversees and monitors the team’s performance and data on all clients and services delivered in Nigeria.
- You are responsible for developing teams of experts, monitoring the overall performance and targets achievement of the teams under your division.
Duties and Responsibilities
- Planning by prioritizing customer, employee, and organizational requirements
- Onboarding a team of professional and developing the BU knowledge in Tek Experts
- When needed, serve as part of the escalation path for operational issues
- Maintain continuous lines of communication, keeping Client Directors and COO informed of all critical issues
- Responsible for a wider perspective of metrics achievement
- Running, analyzing reports and based on those, creating action items to improve the operation and ensure metrics achievement
- Provide all kind of reports to Client Director and/or COO on a daily, weekly or monthly basis when needed
- Managing headcount numbers and work with Client Director to update the quotas/targets
- Keep open communication with the customer and internal managers/ leaders
- Open communication with the delivery team – on-site and globally to review team’s status, metrics, possible issues/needs and proceed with actions
- Concurrent meetings with Customer’s Managers, if needed
- Ensure that the Global Support Team meet KIP’s and stand in SLA at each point of time
- Attend regular operational and business review meetings
- Participate in reviewing processes and workflow to diagnose areas for improvement
- Creates, implements and maintains business processes
- Proactively proposes improvement plans where gaps are noticed
- Performance management and people development
Job Requirements
What we’re looking for:
- Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
- You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Competences:
- Proven experience managing a site of at least 500 employees
- Strong leadership and management skills
- Strong English communication skills
- Ability to handle and control difficult situations with upset customers
- Excellent soft skills
- Strong critical thinking and decision-making skills
- Strong influencing and negotiation skills
- Confident and professional manner
- Strong organizational, planning and presentational skills
- Ability to work under pressure in a highly targeted environment
- Committed to self-development and the development of others
- Administrative knowledge/experience
- Customer service experience
- Training in conflict management and resolution
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online