Connect Rail Services Limited – Our company, Connect Rail is at the cutting edge of leveraging rail and in-land waterways in transporting heavy-lift goods by taking the pressure off the road network. Our vision is to build a Pan African logistics business committed to unlocking the challenge of moving goods across the continent.
We are recruiting to fill the position below:
Job Title: Customer Care Service Officer
Location: Lagos
Job Description
- Responding promptly to customers inquiries
- Communicating with customer through various channel
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer services process.
- Managing a team of Junior customer service representative.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive ,empathetic and professional attitude towards customer at all times.
- Processing orders,forms ,applications on request.
Requirements
- Ability to stay calm when customer are stressed or upset.
- B.Sc or HND in any related discipline.
Application Closing Date
Not Specified
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@connectrail.net using the “Job Title” as the subject of the mail.